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How to know if my device is hardlocked?

A selection of Manufacturers limit the number of unlock attempts, below is a summary of the Manufacturers who implement this to their handsets:

Huawei

Each time you enter the incorrect unlock code into your handset the number of attempts remaining will display. Once the number of attempts reaches 0 your device will become hardlocked. The following message should display on your device ‘Sim Network Unlock NCK (5 Attempts Remaining) The 5 attempts remaining signifying how many tries you have left. If the following message is displayed ‘Enter Unblock Code’ the attempts have previously been consumed and you shall require the reset key in order to unlock the device. The Unblock Code is available on a selection of the services we offered however not all. Please contact us if you have any queries.

Blackberry

Each time you enter the incorrect unlock code into your handset the number of attempts remaining will display. Once the number of attempts reaches 0 your device will become hardlocked and you will not be able to use the code unlock method in order to unlock your device to any network. As a result of this any devices that have 0 attempts we will NOT be unable to unlock the handset on any of our services offered.

Nokia

Nokia handsets are usually limited to 5 attempts when they are sold. Unfortunately there is not a way to determine how many unlock attempts remain on this make. When you enter the unlock code the device SHOULD state ‘Code Accepted’ once this is stated your device will be unlocked. If a ‘Code Error’ message displays on the handset this means you still have remaining code attempts however the code entered is incorrect. 

If however a ‘Cannot Undo Restriction’ or ‘Not Available’ message displays all of the unlock attempts have been used and we will NOT be unable to unlock the handset on any of our services offered.

Samsung 

Samsung devices can become hardlocked as a result of the incorrect network unlock code being entered too many times. If your device is hardlocked the following will be stated when you insert a non supported sim card ‘SIM Network PIN is Blocked. Enter SIM Network PUK’  should this message be displayed you will require the MCK / Defreeze code in order to enter the unlock code. Please ensure the service you purchase includes both codes if you require both of these, if a service where only the network unlock code is provided is purchased and the issue is later reported we will be unable to provide reimbursement for the services completed. We can provide the reset key for hardlocked Samsung devices on selected services offered.

Sony

Sony devices are usually limited to 5 attempts when they are sold. To check how many attempts are remaining please follow the steps provided:

Dial *#*#7378423#*#*

Select Service Info, Select SimLock

A menu like the one below will be displayed:

[x] Network 5Network Subset 0 Service Provider 0Corporate 0 Sim 0  

There should be an “X” before Network and the counter should show number above 0 (Zero). If your counter doesn’t show an “X” or shows 0 (Zero) this means your device is hardlocked and it cannot be unlocked by a network unlock code.

If your device shows 0 (Zero) after network the only way you shall be able to unlock the device is via USB cable. Unforutnately we do not offer this service.

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