Collection

We can arrange collection of your device for repairs from your home, work or anywhere else within mainland UK. 

How it Works?

To have your device collected for a repair service or diagnosis, simply locate your product for repair on our website, select the service you need from the dropdown, start your order, select your preferred mode of delivery to us under shipping on the cart page, proceed to the checkout, specify your billing and shipping address (confirm your collection address in the order notes), place the order and pay.

What Next?

Once your order comes through, we arrange the collection with our courier partners and then send your an email confirming the collection. Collections are normally done next working day or same day if the order is placed early, within 9am to 5pm. Collections may or may not require the printing of a label but they do require the customer to pack up the item in a sturdy box or in a suitable packaging with sufficient bubble wrapping and attach the courier label sent to you email if required, prior to the collection time.

Local Pickup in Portsmouth

We can arrange collection of your device for repairs from your home, work or anywhere else within Portsmouth. We charge £5 each way for this service.


Shipping and Delivery

We ship to the UK and Northern Ireland. Customers will receive an email notification confirming dispatch of their device.

Shipping options

Standard delivery – delivery with this option is normally done within 3 – 5 working days from the day it is dispatched.

Express delivery – delivery with this option is normally done within 1-2 working days from the day it is dispatched.

Who will deliver your device/order?

We use these courier companies for delivery within and outside the UK: Royal Mail, UKMail, DPD, TNT or UPS. You will receive an email notification prior to dispatch, containing the name of the courier company and the tracking number.

How will my device/order be packaged for delivery?

Customers who have sent their device to us in the original packaging will receive it in the same packaging. Otherwise, we will wrap up your device with bubble wrap and put it in a secure box sealed with tape.

 

We ship to these countries / territories.

BelgiumFranceIsle of ManPoland
BulgariaGermanyJerseyPortugal
CyprusGibraltarLatviaRomania
Czech RepublicGreeceLithuaniaSlovakia
DenmarkGuernseyMaltaSlovenia
EstoniaHungaryMonacoSpain
FinlandIrelandNetherlandsSweden
Italy