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Collection & delivery

Collection for repairs – Mainland UK

We can arrange collection of your device for repairs from your home, work or anywhere else within the UK and some EU countries. We charge a fee of £10 for this service option for customers within Mainland UK. Collections are handled by either DPD, DHL, UPS or likes within the UK and is a standard delivery service.  With this option, customers need to pack up their device securely and affix the label received via email, to the packaging before the collection date/time. 

Collection for repairs – Portsmouth UK

We can arrange collection of your device for repairs from your home, work or anywhere else within Portsmouth. We charge £5 each way for this service.

 

Delivery after repairs – Mainland UK

We ship products and repaired devices to customers within the UK and these European countries.

BelgiumFranceIsle of ManPoland
BulgariaGermanyJerseyPortugal
CyprusGibraltarLatviaRomania
Czech RepublicGreeceLithuaniaSlovakia
DenmarkGuernseyMaltaSlovenia
EstoniaHungaryMonacoSpain
FinlandIrelandNetherlandsSweden
Italy Northern Ireland

Shipping of Products

We ship to these countries / territories.

BelgiumFranceIsle of ManPoland
BulgariaGermanyJerseyPortugal
CyprusGibraltarLatviaRomania
Czech RepublicGreeceLithuaniaSlovakia
DenmarkGuernseyMaltaSlovenia
EstoniaHungaryMonacoSpain
FinlandIrelandNetherlandsSweden
Italy   

When will your device be delivered?

Customers will receive an email notification confirming dispatch of their device.

Standard delivery – delivery with this option is normally done within 3 – 5 working days from the day it is dispatched.

Express delivery – delivery with this option is normally done within 1-2 working days from the day it is dispatched.

Who will deliver your device/order?

We use these courier companies for delivery within and outside the UK: Royal Mail, UKMail, DPD, TNT or UPS. You will receive an email notification prior to dispatch, containing the name of the courier company and the tracking number.

How will my device/order be packaged for delivery?

Customers who have sent their device to us in the original packaging will receive it in the same packaging. Otherwise, we will wrap up your device with bubble wrap and put it in a secure box sealed with tape.

 

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